Quality Complaint Issue
1.About the quality complaint
Please kindly check the boards once you receive it, if any issue, feel free to contact us. To avoid any unnecessary loss, you had better to do some test before assembling.
Typically, we will only follow clients’ file to make the PCB boards and we are not responsible for finding all the issues in the Gerber file. If our engineers find some problems from the file, we may confirm with you and help to modify it.But if our engineers don’t find the problems and we may not inform you, so you had better to check the file carefully before you upload it.
2.About the missing components in the SMT boards
There might be discrepancy between the actual inventory for the component and the inventory shown on the website due to the delay update of the information, which may cause components shortage during the manufacturing progress. Since it will be found on process, so we have no time to confirm with you, so we will skip these components and move on. JLCPCB will refund you for the missing components’ fee .
3.About the narrow corners or slots
The complaints will not be acceptable for situations, where our smallest 1mm milling cutter cannot reach the narrow corners or slots generated by your design.
4.About the apertures for thru-hole components in stencil
The apertures for thru-hole components will not be made by default in stencil. A special note is required when ordering if you need to make it.